Norfolk and Norwich University Hospital - Commend Lift



Norfolk and Norwich University Hospital (NNUH) serves more than 850,000 people. Offering a 24x7 365 days a year service, it was therefore paramount that the lifts upgrade was managed with minimum disruption to staff and patient care. With an ever increasing amount of patients to serve NNUH has to find and utilise the latest technology and cost effective hardware solutions available.


Market: Health Care
Location: East Anglia
Partner: Commend & Sony

Challenge
Norfolk and Norwich University Hospital (NNUH) serves more than 850,000 people. Offering a 24x7 365 days a year service, it was therefore paramount that the lifts upgrade was managed with minimum disruption to staff and patient care. With an ever increasing amount of patients to serve NNUH has to find and utilise the latest technology and cost effective hardware solutions available.

Solution
The upgrade & installation of Commends Intercom Virtuosis software provides the Hospital with the ability to subscribe upto 25,000 users creating an extremely scalable solution. The installation of Sony Hemispheric CCTV cameras provides the hospital with an interactive interoperable surveillance
solution ready for what the future brings.

Benefits
Direct connection of subscriber terminals and systems with access to essential Intercom functions, such as call recording and reporting. Intercom systems for up to 25,000 subscribers with crystal clear 7kHz speech quality for optimum intelligibility Sony’s 5 Megapixel 360o view surveillance cameras with CMOS Sensors giving great interactive image quality. Increased safety and response times with a range of Intercom solutions.


Featured Products
Norfolk and Norwich University Hospital Makes Patient Safety a Top Priority Norfolk and Norwich University Hospital (NNUH) is a National Health Service academic teaching hospital located on the southern outskirts of Norwich and was the first new NHS teaching hospital built in England for more than 30 years. The university hospital replaced the former, Norfolk and Norwich Hospital, which was founded in 1771, and the West Norwich Hospital.

The NNUH was built under the Private Finance Initiative (PFI), and opened in late 2001: it has 1200 acute beds and offers a wide range of NHS acute health services. It is one of the largest hospitals in the United Kingdom in terms of in-patient capacity and is a teaching centre for nurses (adult and children) midwives, doctors, therapists and operating department practitioners, whilst hosting the Norwich GP speciality training scheme.

EAR©
To develop a strategy for this project, Serco Group PLC the site facilities management company appointed Check Your Security to evaluate the current system in place, to analyse and determine which products and solutions will be optimal for the future proofing towards a fully digital NHS.

This process was undertaken by utilising the Enterprise Audit Report (EAR©) to first establish the needs of Norfolk and Norwich University Hospital, after fully accessing the lift requirements and how to best serve patients and staff, an informed Norfolk and Norwich University Hospital decided to upgrade to a Commend Intercom Vitruosis system throughout the hospital.


The Challenge   The Solution
     
Can your lift be controlled and monitored remotely or locally to provide convenience to both passengers and operators alike?   Our solution is easily able to provide signalling, and respond to events on site in order to keep people moving or not depending on the need. 
     
If someone gets stuck in a lift can they be reassured instantly?   Providing a confidence inspiring quality of speech and automated self monitoring, you can be sure both sides of the conversation are kept informed.
Sony Hemispheric cameras allow you to delve into the lift with incredible accuracy and detail.
     
Is it the best CCTV for the job?    Sony Hemispheric cameras allow you to delve into the lift with incredible accuracy and detail.
     
In case of emergency, do staff/emergency services have access to robust, easy to use equipment in order to communicate quickly and easily.   For many decades Commend have been specialising in the design and manufacture of rugged vandal resistant products with specific attention to straightforward operation, coupled with excellent speech transmission. 




Check Your Security have provided an optimised surveillance system meeting the ever increasing demands of the University Hospital. Video storage harvesting and streamlined video settings reduces the amount of data needed, achieved through a reduced frame rate and resolution when inactive, increased instantaneously by the onset of movement or motion, this allows for efficient use of data and ease of locating active video on the time line in case of an incident.

"At Check Your Security we pride ourselves on our ability to provide the best products available to our customers, with manufacture trained engineers we are seen as leaders in our field as we can integrate a bespoke solution that best fits our clients needs. It goes without questioning we provide support, servicing and maintenance at an incredibly high standard."
Wayne Dyble, Services Director, Check Your Security LTD

Benefits of ET 901
  • Communication via data networks – no additional cabling required
  • Crystal clear 7 kHz speech quality for optimum Intelligibility
  • With ET901-D/ET901HE-D and ET901WP-D 16 kHz Audio is possible, given that an Intercom terminal capable of 16 kHz is connected.
  • Capable power supply via PoE – Power over Ethernet
  • Supports DSP functionalities such as Open Duplex®, Audio Monitoring, Loudspeaker Microphone Surveillance.

"Check Your Security has created a culture of excellence in their management of hospitals and other large facilities, they are able to leverage the latest technology to provide complete integration and customer service."
Simon Gunton, Regional Sales Manager, Commend UK

The Sony SNC-HM662 IP network camera provides an uninterrupted 360o hemispheric field of view, along with its compact size made it an ideal solution for Norfolk and Norwich University Hospital lifts.

The SNC-HM662 takes a radically different approach, using a unique panomorph lens by Immer Vision to capture a true hemispherical view with no blind spots.

Commend UK’s solution is of modular design comprising any or all of the following elements: